How can I exchange item/s?
Need to exchange an item? We’ve got you covered. Follow these simple steps to get started:
- Submit the exchange form below.
- Our team will provide you with the closest return address.
- We’ll inspect your item(s) and proceed with the exchange.
Some things to keep in mind:
- Check out our Return and Exchange Policy to make sure your request qualifies.
- Make sure your 7 days have not passed since you received your order.
- We appreciate your cooperation in providing photos of any issues you find with your items. This information will help us to understand the problem and provide you with the best possible customer service.
Submit an exchange request
Frequently asked
Yes, you can exchange an item that was on sale as long as it is within our 30-day return and exchange policy.
Yes, you can exchange an item that was gifted as long as the recipient of the gift is the one who initiates the exchange.
To start a return process, visit our Help Center’s ‘Return for a refund’ section to submit the return form and we will gladly help out.
We understand that sometimes it is not possible to keep the original packaging for an item. If you do not have the original packaging, we will still be able to process your exchange as long as the item is in its original condition.
You can exchange an item for a different product, size, or color as long as it is within our 30-day return and exchange policy.
If you receive a damaged or defective item, we apologize for the inconvenience. We want you to be happy with your purchase, please send us a photo of the damage and we will arrange for a resend as per your preference.
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