How can we help?

Find useful information and get in touch with our super friendly support team.

Return for an exchange

See how to exchange your item/s for the right size or swap with a different item.

Return for a refund

Not happy with your order? Not a problem, learn how to request a return here.

Where is my order?

Track your orders and get help locating your parcel location and delivery time.

Order changes & cancellations

Ordered the wrong thing? No worries, request a change or a cancellation.

Sizing help

Need help finding the perfect size? Reach out to us and our support team will help out.

General Inquiries

Get in touch with our team if you have any marketing, PR or general inquiries.

Frequently asked

When you place an order, you will receive an email with your tracking link once your order has finished processing. Your tracking link will will allow you to track your order at any time letting you know when your order will be delivered.
All orders are processed and dispatched in 1- 4 business days, shipping typically takes 7 -15 business days to USA, UK, CA, AU, and EU. For the rest of the world, shipping might take longer according to country.
To redeem vouchers or coupon codes, type or paste your code in the coupon code field on cart or checkout page.

You can update you addresses on your Addresses under My Account page. Please note that you need to be logged in to manage your addresses.

If you already have an existing account with us and have forgotten your password, please click the user sign at the top bar or main menu to redirect to the login / sign up page. Click the ‘LOST YOUR PASSWORD?’ link. Add the email address associated with your account and an email with instructions will be sent to you to reset your password.

Once an order is placed, there is no way to we can change the payment method. We never store any payment information on our site or servers.

We use Stripe as our primary payment processor. Stripe accepts all major debit and credit cards in addition to local payment methods such as Afterpay, Sofort, iDeal, and more.

For more information about Stripe’s supported payments, please follow this link

In addition to Stripe payment options, we also provide payments vis PayPal.

To view all orders you placed with Cherry Picks, navigate to My Account page and and click on the ‘Orders’ tab. Please note that you need to be logged in to your account to view all your orders. If you placed an order without creating an account, you can create a new account using the email address used while placing your orders and follow the steps above.

To cancel your order, please visit our Help Center’s Cancellation Page and fill the form within 12 hours of placing your order.

To start a return process, visit our Help Center’s ‘Return for a refund’ section and follow the instructions.

To start an exchange process, visit our Help Center’s ‘Return for a exchange’ section and follow the instructions.

We’re here to help you with recommendations and advice finding the most suitable size for you. Please head to our Help Center’s ‘Sizing Help’ page’, fill the form and our support team will get back to with a recommendation.

We have a strong relationship with artisans and manufacturers from all around the globe. Items are shipped from our warehouses in Japan, U.S., and China depending on the product/s selected.

After returning your item/s, our team will inspect the goods and proceed with an exchange or a refund. Refunds will be issued within 5 business days after inspection.

We ship worldwide with a few exceptions, for more information check out Help Center’s Shipping Page

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient.

To opt-out from marketing and promotional emails, make sure you’re logged in and navigate to My Account then click on the ‘Mailing List’ tab to manage your subscription.

If you experience any delays with your order, please make sure to check the tracking link sent to your email after your order finished processing. For more information about our processing and shipping times, please check the following link

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